Client Onboarding Checklist

This SOP defines the standard onboarding workflow for new SkyCloud Digital clients.

Primary Objectives

• Establish a stable operational foundation
• Gather required technical information
• Document infrastructure ownership clearly
• Prepare systems for long-term supportability

Initial Information Collection

• Primary business contacts
• Technical contacts
• Current service providers
• DNS registrar information
• Hosting provider information
• Existing email systems
• Domain inventory
• Operational pain points

Technical Validation Requirements

• Verify DNS control access
• Verify domain ownership
• Validate hosting accessibility
• Review current infrastructure layout
• Identify security concerns
• Review backup status if applicable

Operational Standards

• All onboarding work should be documented
• Administrative access should remain controlled
• Customer expectations should be communicated clearly
• Service boundaries should be defined early

Post-Onboarding Expectations

• Customer systems should remain supportable
• Critical credentials should be documented securely
• Operational ownership should remain clear
• Future support workflows should be established