Billing and Service Policy

This policy defines billing and service expectations for SkyCloud Digital clients.

Billing Standards

• Invoices should clearly identify services provided
• Recurring services are billed according to the active service agreement
• Project work may require deposits or milestone billing
• Late or failed payments may affect service continuity

Service Activation

• New services may require onboarding information
• Access credentials and DNS control may be required
• Production work begins after required approvals and payment terms are satisfied

Service Changes

• Service upgrades or reductions should be documented
• Infrastructure changes may require scheduling
• Emergency work may be prioritized ahead of routine requests

Operational Expectations

Billing and service records should remain accurate, traceable, and aligned with active customer services.